Privacy Policy

Bugg Collective, the trading name of Tiffany Chase, is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Bugg Collective collects, uses, stores and shares personal information when you visit our website, contact us, enquire about our services, become a client or otherwise interact with us.

Bugg Collective is a sole trader based in England and is the data controller responsible for your personal information.

1. WHO WE ARE

Bugg Collective
Trading name of Tiffany Chase
Based in England

Email: info@buggcollective.co.uk
Website: buggcollective.co.uk

If you have any questions about how we use your personal information, please contact us using the details above.

2. WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Bugg Collective, we may collect and use the following information.

Contact information

  • Your name

  • Email address

  • Telephone number

  • Postal or billing address

  • Company or organisation details where relevant

Enquiry and client information

  • Details of your event

  • Event date and venue

  • Budget and requirements

  • Information about your preferred style, design and event plans

  • Information contained in questionnaires, proposals and correspondence

  • Details of services you have requested

Event and guest information

Where necessary to plan and deliver an event, clients may provide information about their guests or other people attending the event. This may include names, contact details, dietary requirements, accessibility requirements and other information relevant to the safe and successful delivery of the event.

Clients should only provide personal information about other people where they are entitled to do so and should make those individuals aware that their information is being shared with Bugg Collective where appropriate.

Some information, such as dietary, accessibility or other requirements, may constitute special category personal data. We will only collect or use this information where it is necessary for the provision of the agreed services and where an appropriate legal condition for processing applies.

Payment and financial information

We may collect information relating to payments made to Bugg Collective, including payment dates, amounts, invoice information and bank transaction references.

Payments to Bugg Collective are currently made by bank transfer. We do not normally receive or store payment card details.

Design and creative information

Where you commission design or creative services, we may collect information and materials supplied by you, including photographs, logos, artwork, brand assets, wording and other content required to complete the project.

Website and technical information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information and information about how you use the website.

We use Google Analytics to help us understand how visitors use our website and to improve its content and performance. Google Analytics may collect information about your use of the website through cookies and similar technologies.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

  • Directly from you when you contact us

  • When you complete an enquiry or questionnaire

  • When you request a proposal or quotation

  • When you book our services

  • During the planning and delivery of your event

  • When you communicate with us by email, telephone or other agreed communication methods

  • When you make a payment

  • From suppliers or other third parties involved in delivering your event where this is necessary

  • Automatically when you use our website, including through cookies and analytics technologies where permitted

4. HOW WE USE YOUR INFORMATION

We use personal information where necessary to:

  • Respond to enquiries and provide quotations and proposals

  • Communicate with you about your enquiry, booking or event

  • Provide event planning, coordination, styling, design and related services

  • Prepare and manage client documentation

  • Liaise with venues, suppliers and other relevant third parties on your behalf

  • Arrange and manage event logistics

  • Produce designs, artwork and other agreed creative work

  • Process payments and issue invoices

  • Maintain appropriate business and financial records

  • Manage our accounts and bookkeeping through Xero

  • Comply with legal and accounting obligations

  • Manage complaints and resolve disputes

  • Protect the security of our business, website and information

  • Understand how visitors use our website and improve its content and performance through Google Analytics

  • Use photographs of our work for our portfolio, website and social media where this is permitted

  • Send marketing communications where you have provided the necessary consent or where another lawful basis permits us to do so

We will only use personal information for purposes that are compatible with the purpose for which it was originally collected, or where another lawful basis permits us to do so.

5. OUR LAWFUL BASIS FOR USING YOUR INFORMATION

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, Bugg Collective may rely on the following lawful bases:

Contract

We may use your information where it is necessary to enter into or perform a contract with you, for example to prepare your proposal, provide your event services, communicate with you about your booking and manage your event.

Legal obligation

We may process information where this is necessary to comply with a legal or regulatory obligation, including accounting, tax and financial record keeping requirements.

Legitimate interests

We may use information where this is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include managing our business, maintaining client records, improving our services, protecting our business and systems, dealing with enquiries and complaints and promoting our work where permitted.

Consent

Where required, we may rely on your consent, including for certain marketing activities and the use of non essential cookies and analytics technologies.

Where we rely on consent, you may withdraw it at any time.

6. WHO WE SHARE YOUR INFORMATION WITH

We may share personal information where necessary to provide our services or operate our business.

This may include:

  • Event venues

  • Event suppliers and contractors

  • Photographers and videographers

  • Printers and production companies

  • Other professionals or freelancers involved in delivering your event

  • Xero and other accounting or business software providers

  • Google Analytics and related technology providers

  • Email, website, cloud storage and other IT service providers

  • Professional advisers, insurers or legal advisers where necessary

  • Government bodies, regulators or law enforcement agencies where we are legally required to do so

We will only share information that is reasonably necessary for the relevant purpose.

Where we engage suppliers on your behalf, the supplier may also process your information under their own privacy policy and terms.

7. SUPPLIER AND EVENT INFORMATION

Where you ask Bugg Collective to source or manage suppliers for your event, we may need to share relevant information with those suppliers.

For example, this may include your name, event date, venue, contact details, event requirements, guest numbers and other information necessary for the supplier to provide their service.

We will not provide suppliers with personal information that is not reasonably required for the services they are providing.

8. HOW WE KEEP YOUR INFORMATION SECURE

We take reasonable and appropriate steps to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

This may include using password protection, access controls, secure cloud services and other appropriate security measures.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. HOW LONG WE KEEP YOUR INFORMATION

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Different types of information may need to be kept for different periods.

For example:

  • Enquiry information may be retained for a reasonable period after an enquiry has ended.

  • Client and event records may be retained for a reasonable period after completion of the services.

  • Financial and accounting records will be retained for the period required by applicable legal and tax requirements.

  • Information relating to disputes or potential legal claims may be retained for as long as reasonably necessary to deal with those matters.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. COOKIES AND GOOGLE ANALYTICS

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to function. Other cookies, including analytics cookies used by Google Analytics, are used to understand how visitors use our website and help us improve its content and performance.

Where required by law, we will ask for your consent before placing or using non essential cookies and analytics technologies on your device.

You can manage or withdraw your cookie preferences through the cookie controls provided on our website, where available. You can also manage cookies through your web browser settings.

Google may process information collected through Google Analytics in accordance with its own privacy terms and policies.

The cookies and technologies used on the Bugg Collective website may change from time to time as website functionality and services are updated.

11. MARKETING

We may occasionally contact existing or prospective clients about Bugg Collective services, events, news or other information that we believe may be relevant to them.

Where consent is required for electronic marketing, we will only send marketing communications where the necessary consent has been provided.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

12. PHOTOGRAPHY AND OUR PORTFOLIO

We may photograph or arrange photography of event styling, décor, stationery, design work and other elements created or arranged by Bugg Collective.

We may use photographs of our work for our portfolio, website, social media and other promotional purposes, subject to any specific agreement with the Client.

Where photographs contain identifiable individuals, we will take reasonable steps to respect applicable privacy and data protection requirements.

Clients should tell us before their event if they have specific privacy requirements or restrictions relating to photography.

13. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you have rights under UK data protection law, including rights to:

  • Be informed about how your personal information is used

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete personal information where there is no lawful reason for us to continue using it

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain types of processing, including processing based on legitimate interests

  • Request the transfer of certain personal information to another organisation where the right to data portability applies

  • Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions, so they may not apply in every situation.

If you wish to exercise any of these rights, please contact us using the details in section 1.

We may need to verify your identity before responding to a request.

14. THIRD PARTY WEBSITES AND SERVICES

Our website or communications may contain links to third party websites or services.

Bugg Collective is not responsible for the privacy practices or content of third party websites. You should review the privacy policy of any third party website before providing personal information.

15. INTERNATIONAL DATA TRANSFERS

Some of the technology and service providers used by Bugg Collective may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

16. CHILDREN'S INFORMATION

Our services may involve events attended by children. We may therefore receive limited information about children where this is necessary to plan and deliver an event.

We do not knowingly collect children's personal information for marketing purposes.

Where information about children is required for the provision of event services, clients should only provide information that is necessary for that purpose.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, the services we provide, the technology we use or applicable data protection requirements.

The latest version will be published on our website with the date of the most recent update.

18. HOW TO COMPLAIN

If you have any concerns about how Bugg Collective uses your personal information, please contact us first using the contact details in section 1.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ico.org.uk

19. CONTACT US

If you have any questions about this Privacy Policy or how Bugg Collective handles your personal information, please contact:

Bugg Collective
Trading name of Tiffany Chase
Email: info@buggcollective.co.uk
Website: buggcollective.co.uk

Home